Privacy Policy

Hearing Partners CIC are committed to protecting your data and your rights over your data, as it is really important to us that you trust us with your personal data, so we want to make sure that you understand what information we hold about you.

This policy explains how we collect, store and process your personal data in order for Hearing Partners CIC to provide our services to you.

What personal data do we collect?

We collect a minimal amount of data from our website users such as name, email, telephone number and messages, which we use to help us improve your experience when using the website and to assist us in managing the services we provide.

We may use software to capture information such as how you use our website, frequency and times of accessing our website. We collect data automatically using cookies, but in line with your cookie settings.

 

How we use your personal data?

We use the data to help us to better understand your requirements for our services that we offer. We also may use your data for our marketing and keeping you up to date with on relevant topics and company news.  

How we safeguard your personal data?

Hearing Partners CIC are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from either misuse, loss, or unauthorised access. This is achieved by having a range of appropriate technical and organisational measures in place and are regularly checked. These measures include how to deal with any suspected data breach.

If you suspect any misuse or loss of or unauthorised access to your personal information, please let lorraine@hearingpartners.co.uk know immediately.

How long do we keep your personal data?

We will delete your personal data from our systems if we have not had any meaningful contact, such as via email, written or through the website, with you for two (2) years, or for a longer period if we believe in good faith that your data is still relevant or where law or relevant regulators require us to preserve your data.

How you can access, amend or request us to delete your personal data?

As part of the GDPR's requirements you have rights to how your persoanl data is used, such as:

Right to object - enables you to object to us processing your personal data where we do so for:

(i) our legitimate interests.

(ii) to enable us to perform a task in the public interest or exercise official authority.

(iii) to send you direct marketing materials.

(iv) for scientific, historical, research, or statistical purposes.

Right to see - enables you to request to see the personal data that we hold about you.

Right to update/change - enables you to request us to update or change the personal data that we hold about you.

Right to delete - enables you to request us to delete all the personal data that we hold about you, unless there is a statutory, regulatory or other legitimate reason for us to decline your request.

Right of data portability - enables you to request us to provide you or a thrird party with the personal data that we hold about you

Right to complain - enables you to lodge a complaint with a supervisory authority about how we use your personal data.

Our legal bases for processing your personal data

We take your data seriously therefore we abide by the GDPR regulations that are enforced by English law through English courts. The most relevant part of the GDPR regulations is Article 6(1)(f) which states that we can store and process your personal data.

This helps us tailor our services to better suit your needs and requirements. 

Use of Cookies

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. They are small text files that are placed on your computer when you visit a website, any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences, and we do not share cookies with any third parties.

 

Queries

If you have any queries or concerns about our policies or about how we have managed your personal information please complete the contact form and we will endeavour to answer and resolve your enquiry.